What changed on 28 June 2025
Traficom supervises the accessibility of consumer-facing digital services. Services offered before that date must be updated.
Regulation
EAA, Digipalvelulaki and EN 301 549 — in brief
What changed on 28 June 2025, who is covered, and what it means for product teams.
Who is covered
E-commerce, passenger transport, consumer banking, e-books, electronic communications, and audiovisual-access services.
Service exemptions
Microenterprises are exempt from service requirements.
What the standard is
EN 301 549, linked to WCAG criteria.
What must be published
An accessibility statement on the site or in the app.
What must be operated
A feedback channel with a response within 14 days.
What 'fix' means
Remediate the source. Per the European Commission, overlay widgets are not an appropriate substitute.
Subscribe to Readiness Index updates and regulatory briefings
Track the accessibility state of Finnish consumer services and the Digital Services Act in practice. Monthly to your inbox: index updates, regulatory findings and remediation best practices. Want to see the platform on your own journey? We also run 30-minute walkthroughs.
- Findings mapped to EN 301 549
- Continuous accessibility-statement upkeep
- 14-day feedback process
- Auditable evidence trail