Default journeys
- Login and strong authentication
- Account management and receipts
- Payment creation and confirmation
- Loan application or card management
Consumer banking
Login and payment journeys — in scope of EAA.
Consumer banking services fall under EAA. Toiste monitors login, account and payment paths continuously against EN 301 549.
Typical first-month outcomes
- Authentication journey meets EN 301 549
- Form errors and helper text are screen-reader accessible
- Payment confirmation is keyboard-operable and visible
Product
Core capabilities of the Toiste workflow
Seven capabilities supporting accessibility work on regulated customer journeys — from finding to fix to documentation.
Journey-based monitoring
Named flows like checkout or booking — not whole-domain noise.
Finding clustering
Hundreds of individual findings collapse into a handful of design-system fixes.
Findings routed to the developer backlog
Each finding reaches the developer backlog with enough context: severity, journey, component selector, and EN/WCAG criterion.
Regression monitoring
Reopened, new and resolved findings tracked release by release.
Statement upkeep
The accessibility statement is linked to real findings so it reflects the tested state of the site.
Evidence trail and documentation
A continuous timeline of audits, fixes, and open items — exportable for audits and reporting.
Feedback handling and response-time tracking
Feedback, owner, and response time in one view — operational support for the 14-day statutory response.
Regulatory anchors
Built for continuous governance under the Digital Services Act, EN 301 549 and WCAG 2.2 AA.
EN 301 549
Every finding mapped to a clause in the European harmonized standard.
WCAG 2.2 AA
Criteria documented at journey and component level.
Digital Services Act (FI)
Scope, obligations and exemptions reflected in both content and workflow.
Traficom supervision
Keeps the accessibility statement, feedback channel and 14-day response audit-ready.
GDPR · EU data processing
Finding data stays in the EU. RBAC and audit log by default.
ISO 27001 roadmap
Security controls documented toward certification; the roadmap is shared with pilots.
Subscribe to Readiness Index updates and regulatory briefings
Track the accessibility state of Finnish consumer services and the Digital Services Act in practice. Monthly to your inbox: index updates, regulatory findings and remediation best practices. Want to see the platform on your own journey? We also run 30-minute walkthroughs.
- Findings mapped to EN 301 549
- Continuous accessibility-statement upkeep
- 14-day feedback process
- Auditable evidence trail