EAA Traficom supervises consumer-service accessibility from 28 June 2025.

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EAA guide

EAA guide — for product teams

Six steps to EAA compliance without an overlay widget.

  1. 1. Identify services

    Is the service consumer-facing? Does it fall under a covered industry (e-commerce, transport, banking, communications)? Is the organization a microenterprise?

  2. 2. Define journeys

    List 2–3 critical business journeys. Don't scan the whole domain — prioritize conversion and identity paths.

  3. 3. Choose the standard

    EN 301 549 is the European harmonized standard. It maps to WCAG criteria.

  4. 4. Fix at source

    Component-level fixes are durable. An overlay widget is not a substitute.

  5. 5. Publish the statement

    Publish an accessibility statement. Link to the feedback channel.

  6. 6. Run the feedback channel

    Respond within 14 days. Document responses. Plan regression monitoring against releases.

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