Default journeys
- Search → results → detail → booking → payment → confirmation
- Modify booking or cancel
- Account and travel documents
Booking & transport
Booking must work for everyone — including keyboard and screen reader users.
Toiste covers the passenger-transport supervised journeys: search, booking, payment and modifications.
Typical first-month outcomes
- Booking journey passes keyboard test end-to-end
- Payment and confirmation notifications are accessible
- 14-day feedback SLA active and tracked
Product
Core capabilities of the Toiste workflow
Seven capabilities supporting accessibility work on regulated customer journeys — from finding to fix to documentation.
Journey-based monitoring
Named flows like checkout or booking — not whole-domain noise.
Finding clustering
Hundreds of individual findings collapse into a handful of design-system fixes.
Findings routed to the developer backlog
Each finding reaches the developer backlog with enough context: severity, journey, component selector, and EN/WCAG criterion.
Regression monitoring
Reopened, new and resolved findings tracked release by release.
Statement upkeep
The accessibility statement is linked to real findings so it reflects the tested state of the site.
Evidence trail and documentation
A continuous timeline of audits, fixes, and open items — exportable for audits and reporting.
Feedback handling and response-time tracking
Feedback, owner, and response time in one view — operational support for the 14-day statutory response.
Subscribe to Readiness Index updates and regulatory briefings
Track the accessibility state of Finnish consumer services and the Digital Services Act in practice. Monthly to your inbox: index updates, regulatory findings and remediation best practices. Want to see the platform on your own journey? We also run 30-minute walkthroughs.
- Findings mapped to EN 301 549
- Continuous accessibility-statement upkeep
- 14-day feedback process
- Auditable evidence trail