Evidence from regulated customer journeys

Customers

Evidence from regulated customer journeys

Anonymised mini-cases from each of the journeys we cover — same structure every time: industry, journey, baseline, change, measured outcome. Named references are published only with the customer's consent.

Nordic e-commerce

E-commerce · mid-market

Journey: Home → PDP → Checkout → Pay
Baseline: 400+ page PDF audit from a generic scanner; no component-level view, no regression tracking.
Change with Toiste: Continuous monitoring of checkout and login journeys. Findings mapped to EN 301 549 clauses and clustered into design-system tickets.
Measured outcome: 82% of findings clustered into four fixes. 14-day feedback SLA measured. 30-day regression tracking as standard.

Status: Name on request

Public-sector digital service

Public sector · Digital Services Act

Journey: Authentication → case form → attachments → confirmation
Baseline: Outdated accessibility statement, undocumented feedback process, form errors not screen-reader friendly.
Change with Toiste: Form-journey validation, statement updated to reflect reality, 14-day feedback process rolled into the Toiste workflow.
Measured outcome: Statement matches production state. Feedback process traceable. Form errors screen-reader friendly.

Status: Pilot in progress

Digital agency (12 end-clients)

Digital agency · multi-tenant

Journey: Multiple journeys across end-clients; primarily e-commerce and booking.
Baseline: Manual reporting per client, no shared view of accessibility state, no regression visibility across releases.
Change with Toiste: Multi-client dashboard, role-based access (RBAC) and white-label reporting. One operating model across clients.
Measured outcome: 12 end-clients in one view. Shared evidence trail per client. Reporting effort reduced significantly.

Status: Name on request

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Customer voice

“Scanners produced a 400-page PDF. Toiste gave us four design-system tickets that resolved 80% of checkout findings. Our statement and feedback are now current.”

Protocache.com

Head of Product

findings clustered: 82%
feedback SLA in use: 14 days
regression window: 30 days

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Findings mapped to EN 301 549
Continuous accessibility-statement upkeep
14-day feedback process
Auditable evidence trail